Cyberwalker Blog

Why your brand should publish a book

There’s a funny thing book publishers always tell first time book writers when they get their first deal:

“You don’t want to write this book for money. It’s a reputation builder. It will get you paid speaking gigs and it’ll will elevate your career.”

It’s actually true. Because getting a book deal really won’t make you much money unless you are Stephen King, JK Rowling, or Tim Ferriss. And it does get you speaking gigs. And it does elevate you above the crowd.

For professional writers, however, this all sucks.

But these are very reasons are why your company should publish a book. In today’s crazy world of content marketing, having a book that demonstrates your brand expertise to its customers is perhaps one of the best things you can do for your marketing efforts.  There are lots of reasons, but here’s five:

  1. Arm your sales force with a killer book that they can give away.
  2. Demonstrate you expertise tangibly.
  3. Give it away as an ebook as a lead magnet in email marketing.
  4. Differentiate your brand.
  5. Adapt the content into blog posts for content marketing purposes.

So what kind of book should your brand produce?

The book should be a guide to getting problems solved. A plumbing company should product a guide to avoid household plumbing issues. Something a Do It Yourselfer would find useful.
Now if that sounds nuts, trust me on this one. You can show someone exactly what to do to solve a problem and most of the time they are going to call you anyway, because you have demonstrated the expertise on how to solve problem easily. And they won’t want to do it themselves, because they may make a mistake and mess up and have to call you or someone else anyway.

This works equally well for B2C companies as it does for B2B companies. All customers have problems. And all companies want to solve those problems for a service fee. Or sell a product that helps the issue.

A water filtration company recently came to the door of our home in Tampa because we have awful water quality here. The sales guy was the 10th person to knock in a year and I turned them all away, except him. They all occurred like scam artists. The guy that got invited in was genuinely interested in educating us about water quality.

Now if this company had  guide book on water quality, tips and trucks and low cost solutions that solves of these issues with step by step instructions that I could try myself and then an overview of the water solutions I could buy including theirs, I would have started to develop a trust for their brand, and probably called them sooner.

I knew I was going to buy a system, but I didn’t trust anyone who was selling them, even though they came to my doorstep.

In a book, if they had a 1-800 number where I could called for further questions and even a coupon the back of the book, that would have helped too. They are lots of things you could do.

Producing a nicely designed giveaway book that it professionally written and educates, creates trust and makes a company stand out in its market it will do wonders for a brand’s reputation. Will it do that  for your company? You’d be surprised at the amazing reaction you’ll get.

Most common content marketing mistakes

Most common content marketing mistakes Content marketing, on the face of it, is easy to do, especially when you do it right with SEO Marketing. You produce great content demonstrating you are an expert, and people buy from you. Right? Well, it should be that easy, but it is more complicated than that. There are some critical steps you need to follow to ensure your strategy produces results and a return on investment.

However, a lot of people do it wrong because they execute poorly, or don’t take all the necessary actions. Here’s some of the top mistakes people make with content marketing

1. MY PRODUCT IS THE BEST! Writing articles that boast and brag promotes instead of educates. It also annoys. If you are creating that kind of content, you are missing the mark here. Teach “how to”. Demystify. Provide insight. Provide overviews. Don’t write about how your Widget ™ is better than all the other generic widgets. Instead write about why the market for widgets is hot and what people are using them for and what widgets do to improve a person’s life. After reading this people will understand the value of widgets and they know you make Widget(tm), because they are on your site or you tell them at the end of the piece (that’s ok) so they might buy yours. Or think of your Widget(tm) when they want to buy a widget. Produce great content that you would be proud to see reprinted in the New York Times.

2. DON’T BE A BRAND FIREHOSE Share your content on your Facebook page, on Twitter, on  Google+, on Pinterest, and on Instagram. Instagram? )Yes, it’s now the 2nd largest social media platform behind Facebook and ahead of Twitter, and now you can Buy likes on Instagram to make your account even more popular.) Then engage people who consume it or share it on. Ask them questions. Remember it’s SOCIAL media. And share other people’s great content in your area of expertise. Don’t be a one way brand name firehose where your content is all about you. You are building a reputation for expertise about your business focus. Be a sprinkler. Share expertise from other places too. You will become a resource as opposed to a product shill.

Don't be a brand firehose with your content marketing
Don’t be a brand firehose with your content marketing

 

3. YOU WRITE IT, BUT THEY DON’T COME: Search engines are your most valuable source for free traffic from people that you can turn into customers. However, you have to format your content to ensure it is being found for the right keywords that people are searching for. This means you’ll need to gain a command of Search Engine Optimization (LINK: What is SEO?). That includes three things: 1) Research keywords that get searched. 2) Optimize your content for those keywords…and 3) Get people to link to your content.  #3 is your hardest task and will be your most successful  method to attract search engine traffic. Google and Bing reward content with lots of inbound links to it.

4. IGNORE THE POWER OF EMAIL This is a huge mistake in content marketing strategy. When people come to your web site, offer them something crazy-awesome in return for signing up to your email list. Then use the list toshare your most valuable content. Email is a great way to stay top of mind with a prospect. It’s a brand-building process. It’s also a way to validate your expertise. Create content exclusively your email list subscribers. Write it with them in mind. And give them extras, bonuses and exclusives. And I am not talking about selling here. Give away your best stuff. Make them feel like they have stumbled on a goldmine of information by being on your list.

5. WRITING OCCASIONAL POSTS Writing one article per month is not going to cut it. I don’t go live with a new web site without posting at least five articles and then I try to produce a piece of  content once a week at minimum and only because I run more than 10 sites. If you run just one site you should post once per business day and at a minimum twice a week. Write daily if you can squeeze the time.

6. MISUNDERTSTANDING BUY TRIGGERS – B2C content should have content that moves and inspires. Consumers are emotional buyers and connect and purchase from experts that make them feel safe and that embody trust. B2B content should be jam-packed with data and numbers that are evidence based. That inspires and validates business cases. Buyers buy from vendors that are trustworthy experts that back their business with data.

7. DON’T FORGET TO MEASURE – Be sure to track your content engagement. You want to write more copy that gets consumed and shared and less content that gets visited occasionally. Track your social media shares. Track you page reads with Google Analytics and   use a Smart CRM to track email marketing content engagement, including opens and actions. Tracking audience behavior response should guide content strategy.

Track your content usage and consumption with Google Analytics
Track your content usage and consumption with Google Analytics

 


8. DON’T BURY YOUR LEAD – This is a term in journalism that means the point of the story is buried down in paragraph 5 or 9. Don’t open with “There was a community meeting on April 14 at 6pm”…and then five paragraphs later talk about the water pipe that burst during the discussion about water quality. Start with “A ceiling pipe burst in the middle of community meeting last week, as a discussion began about water quality.”  Put the most important material at the top of the article – open with it.

9. DON’T BE TOO BRIEF – While writing short posts is occasionally ok, writing longer more comprehensive pieces is better, because longer pieces get indexed by search engines more often, and can demonstrate your expertise because they provide all the information someone is seeking. Make your content a one stop for all the info someone needs. They won’t move on to your competitor.

10. AVOID WALLS O’ TEXT – A wall of text is intimidating to read, so be sure to present your awesomely written and engaging post with images and diagrams. Use links where appropriate and break up the text with subheads and bullet pointed lists. All these tricks help with readability and improve search engine pickup.

10 reasons your business should be part media company, regardless of what it does

If you don’t have either a decent content creator on staff, or at least one (or more) on retainer, then you are going to have a problem in the next few years.

Successful companies invest in marketing, and marketing in today’s business means you need to create content that people love and find helpful. If you are driving sales messages down their throats, then your company is not going to around for long. The era of the hard sell is over. And the era of the relationship sell will only work these days if your company is seen as an expert. And what’s the fastest way to that? Publishing.

Great companies make great content today. They have websites that look more like a media website than a sales brochure, so here are 10 reasons why your company should invest in content creators:

1) Customers appreciate being educated and hate being sold to.

2) When you publish helpful content you are seen as an expert and people trust and buy from experts.

3) Google and Bing do not index and rank sales brochures particularly well. It indexes great content and people don’t link to sales brochures, they link to great content.

4) Send someone a great email with helpful content and they will look at the next email from you. Send them a self serving sales message ad and they will more often than not unsubscribe or click their spam button.

5)  No one follows people for their ad messages on Twitter, Facebook and Pinterest, but they do follow them for great content.

6) Great content can contain sales copy. And great sales copy should contain great content.

7) 100 million Internet users watch video each day.

8) 90% of online shoppers at a major retailer’s website said they find video helpful in making shopping and buying decisions

9) 50% of people at work watch business-related videos on YouTube and 65% visit the marketer’s website after viewing a video.

10) B2C content should strike an emotional cord. B2B content should contain data and facts, because the two sectors buy differently.

Q&A: Should I buy a list or grow the list organically?

I got asked this on Quora recently:

Question: What are the ways to gather contacts for email marketing? Should I buy a list or grow the list organically? What are the risks in buying an email list? Are there any authentic sources for genuine contacts?

Answer: Buying a list would be disastrous for your business and a waste of money.
First you will be violating the CAN SPAM Act in the US. Or CASL in Canada.

Worse your domain is at risk to be blacklisted as a spammer ruining all future chances of developing good email practices

But let me tell you how to build a great valuable list quickly.

1) Data-mine all existing relationships from your company’s employees personal business lists and get them into a smart automation system like Infusionsoft

2) Invite to your list through Linkedin using existing employee relationships.

3) Develop a brilliant lead magnet  (a valuable asset you can offer in return for an opt-in from a contact). Post on your company website and all social media outlets.

4) Incentivize employees to help grow your list. Run an internal contest.

5) Develop a system in your smart automation system that lets your sales employees send an email to people they have met for lunch offering your lead magnet.

That’s a start but you can get inventive from there.

The power of the P.S. in email marketing

The Power of P.S.

Someone recently asked me:

Do you normally use PS messages in the emails you send? If yes, how do they work for you?

Yes, Neil Strauss does this extremely effectively. More information look here. In fact his former email strategist Aaron works for us at http://Cyberwalker.com.

Neil’s strategy is to use P.S., P.P.S and sometimes to be funny P.P.P.S. I am always in intrigued by Neil’s genius and style.

The secret on the P.S. is to not over do it and work a little humor into it. A great P.S. is a good way to say – ok we got the business handled, now let me let you in on the inside. It should have high value content or contain  “secrets”, it can tease, and it can be funny.

It also has the effect that your email does not selling anything, but cheekily pitches something at the end in an off-handed kind of way — if you do it right.

Because I advocate using a personal tone in emails, I sometimes will write a message that shares something from what I am up to  in my life that I may be developing (and want to sell later).

Like this:
P.S. Sorry this email is late this week, but I have been heads down working on my new SEO course. Want a peek? Here's a secret preview. [LINK etc]

You can use this for anything you want to promote. Just make it worth their while to click. Intrigue your reader.

Well that’s all for now. Hope this little piece was useful!

P.S. If you have missed my other digital marketing posts you might not have seen this freebie. We give away a lot of these kind of marketing secrets  in our free digital marketing ebook: http://cyberwalker.com/free-ebook/

P.P.S. See what I did there? Did you click? If not here it is again: CLICK HERE 🙂

The power of the P.S. in email marketing

10 reasons your business should be part media company, regardless of what it does

If you don’t have either a decent content creator on staff, or at least one (or more) on retainer, then you are going to have a problem in the next few years. Successful companies invest in marketing, and marketing in today’s business means you need to create content that people love and find helpful. If …

Continue reading “10 reasons your business should be part media company, regardless of what it does”

The power of the P.S. in email marketing

The secret on the P.S. is to not over do it and work a little humor into it. A great P.S. is a good way to say – ok we got the business handled, now let me let you in on the inside. It should have high value content or contain “secrets”, it can tease, and it can be funny.

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