Revenue boosting secrets in ecommerce

ecommerce revenue secrets

We are always hunting for new ways to optimize our clients’ online web store properties, so that they generate not only more sales, but larger average transactions. So with that I thought I’d share with you the following revenue boosting secrets for your online store.

The secrets I outline below work for all ecommerce platforms, no matter what they are, however we have found easiest implementation with two selling tools: We build all our clients stores in either Shopify or using SamCart. The former is a versatile ecommerce platform that lets you build complete stores that are highly secure and scaleable. So we start all our small clients on the platform with templated stores. We also launch our large clients on Shopify too, because it is very customizable. SamCart, meanwhile, is a shopping cart to drive direct sales, and has a wicked upsell capability.

Ok, on to our revenue boosting secrets:

1) The magic red button:

IRevenue boosting secrets in ecommercen most of the world red means stop. But we will often switch our “Buy Now”, “Checkout” or “Add to Cart” buttons to the color red (or a shade of red in same cases). We saw average uptick of 18% click rate when we did this on three different websites, and across both SamCart and Shopify. Here’s the rationale: Red is a striking color and rarely is anything on a designed page the color red. Red is an attention getting color, and people apparently love to click on red buttons. It doesn’t mean stop. It means go buy. Try it yourself. It’s a killer ecommerce hack.

2) Always Be Selling:

Secrets in ecommerce“Do you want fries with that?” is the ubiquitous question asked at McDonalds, but did you ever wonder why?

Because when people are in a buying mood they will almost always say “yes” to upsells. In fact they say yes to upsells 33% of the time, if there is a good deal to be had. That is because there is a thrill when buying and the feel good-brain chemicals keep flowing the more you keep the “buying process going. (The downside is when this subsides there can be buyer remorse when the natural high runs out, but curiously it doesn’t result too often in returns.).

3) Where the profit is:

As I said in #2, McDonald’s always asks: “Do you want fries with that?” or sometimes “Do you want to upsize that?”. Here is a second reason they do that. The item they are offering as an add-on is — get this — a massively high-margin item. There’s little profit in hamburgers, but fried potatoes? The hot little tasty savory add-on is almost all profit. So just before final checkout, ask if they want something else, and make sure it is a high-margin product for you to maximize your average checkout transaction.

4) Make your guarantee awesome and outrageous:

Promise the world when you sell, and promise extremely easy and flexible returns. Why would you make your life so difficult? I mean, let’s be real, returns are hassle for a vendor. They cut into your bottom line. And you work hard for the sale, why would you want to make it easy to undo it? Simple. Because you’ll sell more. Once a product is in the hands of the buyer, unless they experience extreme buyer’s remorse, they typically will not go to the trouble of returning a product. Why? Because they don’t want to tell the seller why. (It’s embarrassing for many.) It takes their time to reach out and return the product. And it’s an overall perceived hassle. So, in your pre-sell process, be sure to make it clear that returns are easy and frictionless, and that the buyer has lots of time to change their mind. That’s because the buyer will have one less excuse to not buy. If they feel good that they can change their mind after the sale, then they will more likely complete the initial transaction. AND be sure to make good on any refunds or returns. Still, more people will buy because of the great guarantee. And few will ever make the effort to return a product. The net result? More sales.

5) Keep the gravy train rolling:

After a buyer completes the transaction, be sure to send them an email immediately that adds yet another offer. Give them free shipping or a 2 for 1 deal or something else. Work to get them to come back immediately. And limit the offer to 7 days. Expire the coupon and let them know with hours to spare. Scarcity drives sales.

6) ABT – Always Build Trust:

Your store’s checkout page should have your phone number, address and testimonials. Create trust with your design and be transparent about how they can reach you. After their first purchase, tell them how special they are. Offer them hidden unpublished deals. People like to feel special and they love to be treated well. As trust develops, they will be more inclined to buy a 2nd and 3rd time. Why? Because you have proven that you keep your promises, they feel safe in doing business with you, and that will lead to more sales from them in future.

Andy Walker is a digital marketing strategist and owns the Niagara-based agency Cyberwalker Digital. http://cyberwalkerdigital.com

Why business greeting cards should be part of your B2B marketing

Personal marketing cuts through B2B marketing noise

Being noticed in the crowded noise of B2B marketing is increasingly difficult these days.  There is the electronic noise that buyers are subject to on the Internet. There are reams of  marketing emails in their inbox begging for attention. Then there are ads on their mobile devices. Trade shows are a cacophony of distraction. And then there’s limited time to read trade magazines.  So what is a B2B marketer to do? Only one thing. Get ultra personal with business greeting cards. The customer’s experience in contacting your business, communicating with sales and service professionals and getting their concerns addressed is paramount in long-term business success.

Studies show that the declining volume of traditional 1st class mail – that some call snail mail – is a new opportunity.

First class mail sent via USPS dropped 40% in 2016 from a 90-year high in 2000 of approximately 100 trillion pieces . This mail volume has shrunk to levels not seen since 1980 when approximately 60 trillion pieces of 1st class mail (excludes parcels) was handled by the USPS. (See USPS data.)

Consider this: When was the last time you went through all your mail at home and ignored a personalized card? Never, right? We are always drawn to anything that has a personal feel in the mail flow. That’s because that way of communicating has fallen out of favor with the efficiency and convenience of electronic communication.

So at the office, a personalized card or letter is even rarer. And this is the magnificent opportunity for custom business greeting cards.

What is a custom business greeting card?

A custom corporate greeting card is not your grandma’s Hallmark card. It’s a highly crafted greeting in a traditional greeting card format, with a clever seasonally relevant message that is personalized for the recipient. And that often has subtle product, brand or company messaging concealed in its content.

The card is addressed to one or more targeted individuals (using a spreadsheet) and is signed electronically, but in a stylized handwriting font, from a person that has or wants to build a relationship with the recipient.

Here is an example of a card one our custom greeting card clients sent to its customers from its sales reps in January 2017:

Happy Lunar New Year – business greeting card

See more examples of custom business greeting cards.

Here are 10 great reasons to use custom business greeting cards

  1. Technology automates personalization, yet preserves the personal feeling communicated by the card.
  2. You can subtly communicate corporate, brand and campaign messaging in  a seasonal greeting, because the cards are created specifically for you and our company.
  3. Cards cut through the traditional marketing noise in by evoking emotions in a poignant or humorous manner. They can be careful crafted by our card writers to deliver a message that is memorable and shareable.
  4. It’s P2P marketing in a B2B world, leveraging human connection and relationships.
  5. It’s an unmarketing strategy.
  6. Diminishing traditional “snail mail” flow has created an opportunity for your message to get through.
  7. Sending a card during periods when someone is not expecting a card (outside of the December greeting season) has huge impact.
  8. Using on demand printing and targeted lists from personalized senders reduces wasted pre-printed greeting card inventory.
  9. It’s significant more effective than bulk mail campaigns.
  10. It’s more cost effective than spray and pray bulk mail campaigns and costs about the same on a per card basis than if you purchased greetings from a store that sells stationery and related supplies.

How to use a bespoke business thank you cards to build connections

Once upon a time, failing to send a card after meeting in person was considered almost rude. Today it is almost never done any more. A call-out on social media or a personal email is the replacement. But it is often missed, overlooked or met with indifference by the recipient.

However, receiving a “nice to meet you” greeting card in the mail, a few days after a meeting is always a really nice touch. The best sales people use these touchpoints that foster P2P deep relationships to stand apart from their marketplace competition.

The challenge is time. Busy executives and sales rarely have time to find an envelope, dig out a generic card – or buy one from a stationery store. The era of personal secretaries or assistant is long gone, and is an asset afforded only by the most senior executives these days.

Our solution is to provide on demand greeting cards customized explicitly for your company. To send one you simply  send an email to one of our agency reps, let them know which custom card design in your company’s inventory that you would like to use. And a screen grab or photo snap of the recipient’s business card. The card is prepared from you and printed that night and mailed via 1st class mail the next day.

How to convert website visitors into customers with excellent content positioning

infographicNever underestimate the power of website content positioning. Experts will tell you that getting your positioning right can be the difference between generating large volumes of business and generating none at all. If your website looks attractive and professional then potential customers will be impressed but if they can’t find your products and/or services or don’t know how to contact you, there is no point in having a website.

You’ve created engaging videos, image banners, an excellent logo and you know it is going to look great on your website. And it no doubt will look great but if you don’t position your content correctly, it will have all been in vain.

If you’re going to go to the trouble of developing great content, make sure that you position every item in the right place for maximum effect. So for example, you need to position your call to action in a highly prominent place. This is the key feature that will be converting your visitors to customers, so it is your number one priority.

You can use this handy infographic: 25 features every online business must have, to guide you in regards to where to position all of your website’s content. From where to add your logo and tagline, to your navigation menu and what to put in your header and footer, it has everything you need to know.

If you use this as a template, you can’t go wrong with your content positioning. It can also serve as a checklist to ensure that you’ve remembered to include all of the key features that any good website should include.


What is Keyword.com? Our favorite SEO reporting tool

Over the years we have used a lot of digital marketing tools at our agency. Finding the best SEO reporting tool took time however. Some were ok. A few we found were pretty crappy. Luckily we have found one we love called keyword.com?  What is keyword.com you ask? Read on to find out.

So I am going to show you three tools we use here at Cyberwalker Digital that are our favorite SEO reporting tools that make clients really happy. Because they show progress and validate an SEO spend.

What is Keyword.com? A killer SEO reporting tool

In this article we are going to look at a tool call SerpBook, an affordable SEO tracking tool:

A quick note here. We used MOZ.com for many years, however it did a poor job of showing keyword progress. And it was too expensive relative to what else is in the marketplace. So we dropped it and replace it with Keyword.com for a series of reasons you are about to see. And although our employees often say, “hey, what is keyword.com?” when they join the company because it is not well known, they soon learn to love it too.

#1 – SEO Reporting Tool – SERPBook.com

seo reports - serpbook - toolWe love Keyword.com because it is easy to use, easy to setup and easy to afford. Pricing starts at only $24/mo and runs into the hundreds per month, but you’ll pay under $38/mo for the mid-tier service.

What is serpbookWhat we like about this product is a few key features:

  1. You can set it it up to track a keyword on a web site and it will find the correct page that ranks the best.
  2. It will show you progress of that keyword over time
  3. You can set it up to track results based on a local geography (town/city, state/province, country) or nationally in a country.
  4. It has an easy to read table format to show daily, weekly and monthly movements.
  5. It reports every half hour.
  6. You can send PDF or CSV reports by email to multiple people on a schedule (daily, weekly etc).
  7. It’s unbranded (ideal for agencies or companies with multiple clients).

What is the AWS consultant hourly rate in the United States?

Hourly rates vary based on expertise, experience and of course scope of a project. That said, sight unseen, you can expect to pay a junior developer in the $75 to $100 range and a senior AWS developer  in the $100-$400 range, and even more in some cases.

Here’s a breakdown of the range if you are looking for an AWS consultant hourly rate from us, because you need an expert to work with your instance on Amazon Web Services.

We use one of our senior developers to serve our customers when they are dealing with Amazon Web Services and need high-level expert help that they can count on.

AWS consultant hourly rate scale

Here are five scenarios for our AWS consultant hourly rate. They are fairly self explanatory. Read on…

AWS emergency rate – Consulting on demand

This AWS rate gets white glove service. We work around the clock and on weekends to prioritize your job. It also get accelerated ahead of other work we have in progress, so we can resolve your AWS issue. It’s our most expensive AWS hourly rate at $250 per hour.

AWS no commitment rate – Consulting for under 5 hours

If you are new to us as a client and we haven’t worked together before, on a first project your AWS hourly rate will be $195/hour until we hit 5 hours.  This fee is paid in advanced as a deposit. This allows us both to have a minimal commitment to each other until we complete our first project together.

AWS  project rate – Consulting on a scoped project

If you have a project that is scoped by us at $5,000 or more for a variety of services we provide at our digital agency, then the AWS hourly  rate is $175/hour.

AWS priority rate – Established client

If you are a client of ours that has an established relationship with us and you have paid at least 3 monthly invoices or 4 bi-weekly invoices on time, then the AWS hour rate drops to $160 per hour.

AWS loyalty rate – Established client with $25,000 of paid invoices

If you are a client of ours that has an established relationship with us and you have spent $25,000 with us, then you get our best AWS hourly rate of $150/hour.

As you can see, loyalty and a recurring relationship pays off.  We count our loyal clients as not only our partners, but our friends. These are best relationships for both parties because you get a trusted vendor and we get a client we love to work with.

What is the AWS consultant hourly rate in the United States?

Why business greeting cards should be part of your B2B marketing

Personal marketing cuts through B2B marketing noise Being noticed in the crowded noise of B2B marketing is increasingly difficult these days.  There is the electronic noise that buyers are subject to on the Internet. There are reams of  marketing emails in their inbox begging for attention. Then there are ads on their mobile devices. Trade …

How to convert website visitors into customers with excellent content positioning

Never underestimate the power of website content positioning. Experts will tell you that getting your positioning right can be the difference between generating large volumes of business and generating none at all. If your website looks attractive and professional then potential customers will be impressed but if they can’t find your products and/or services or …

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